Frequently Asked
Questions

Our signature packages guarantee you a quarterly visit to align with preventative maintenance with the needs of each season. If you are interested in a la carté services, we’ll coordinate visits that work with your schedule!

No, your Halo expert won’t perform any work during an inspection. When we come for quarterly visits, our experts work from a [prescribed maintenance checklist]. Depending on the nature of any repairs or services needed, we will make arrangements for Halo to return or we’ll refer you to one of our trusted partners.

We hope this never happens to any of our customers, but in the event of an emergency or natural disaster…We are not your first stop for emergencies.

Yes, and no. We do have add-ons you can enjoy, but only customers that subscribe to one of our annual plans can schedule a la carté services such as gutter cleaning and power-washing.

We’ll be in contact with you every step of the way. You’ll receive a checklist of all the items we completed in your home and what our findings are. If needed, we’ll refer you to a trusted resource in plumbing, HVAC, landscaping, pest control, etc.

Any repairs that are discovered and determined to be completed will be an additional charge to your annual maintenance plan – we will either send you an estimate for the service or give you a vetted and reliable referral to get the job complete!

For new customers, we complete our “New Customer Checklist” which is equivalent to two-quarterly services. As such, we take a 50% deposit. From there, you are billed quarterly.

Not a problem, you will be given a prorated credit if applicable.

Yes, we offer a 10% discount if you pay your annual plan in full.

Yes, we do.

Yes, we do. What a great gift!

We 100% encourage you to seek a second opinion.

Thank you! We love it too! Learn more about owning your own Halo Home Maintenance franchise here.

Absolutely! We have a proprietary maintenance checklist designed specifically for commercial businesses.